Terms

DELIVERY POLICY

All orders will be sent by Australia Post or in some cases, Transdirect.  Method of transit will be decided at point of dispatch and will be chosen on the best combination of speed, safety and price. If you require a specific courier please contact us prior to purchase to discuss as extra charges may be needed.

If your order is time sensitive then please ensure Express Post is chosen at checkout or contact us during the order process to talk you through this.

Orders will be packed securely and sent once production is completed, all orders (apart from flat ornaments) will be sent with tracking. Tracking numbers will be attached to your order and tracking information emailed to you via Australia Post.  You will receive a dispatch notfication once your order has been sent so you are informed on when roughly to expect your delivery.

If an order happens to be “lost” during transit, this will be replaced by The Bauble House free of charge, once confirmed as lost by Australia Post. For an order to be classed as lost the Postage service must confirm that the parcel is lost and cannot be found.

Delivery time frames are all estimates and rely entirely on 3rd party courier companies such as Australia Post. We can only provide estimates based off what we are told from couriers.

Lunabelle Designs will not be liable for any delays in freight from 3rd party couriers/post. This means no refunds will be given if an order misses an event due to delayed or slow delivery times. We can only ensure that our production and dispatch times are met.

PRODUCTION TIMES AND SHIPPING

All production times described are approximate only and may be longer during our peak times (Sept- Dec).  During peak times please refer to the top banner on our website for dispatch times.

REFUND POLICY

The Bauble House will gladly replace an order if your order arrives damaged or not as described.  Please send us an email with photos of your product and packaging, so that we can forward these to Australia Post.. We do not refund due to change of mind, as our items are personalised and customised specifically for you.

We must be informed within 3 working days of your order arriving damage or faulty for a refund to be applicable.

The Bauble House will make the final decision if an item is faulty/not as described and determine if the level of issues warrants a refund or replacement.

PRIVACY POLICY

Details of customers through www.thebaublehouse.com.au will not be disclosed to any other company for research or for marketing purposes.

All details supplied throughout the ordering process remain the property of The Bauble House  |  ABN: 64678449406.

Our website is secure and details will remain safe and private unless an unforseen breach to our website security occurs.

In the event that our website was breached we will not be liable for any data, order information or other details that may be exposed.

WE DO NOT keep any payment information on file, all of our payments are processed by secure, third party payment providers for maximum security.